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Serv-U Management Console Blank in Windows 10 / Management Web Console Credentials

September 16, 2015, 10:45 am
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Hey Guys -

 

I recently upgraded to Windows 10 x64 Enterprise and tried to install Serv-U.  I downloaded the latest build - 15.1.2 - and it installed successfully.  After installation, I opened the management console, but it was blank. 

 

I tried running as admin plus changing security on installation folder, but no go.  Since the console is web-based, I added "localhost" and the system's hostname to Trusted Sites in IE and set security level to Low but that didn't help, either.  Finally, I Stopped all services which mapped to any TCP ports but still no go.

 

In the log file, I saw that it was listening on port 43958 so went to localhost:43958 in a browser.  It loaded Serv-U Management Console, but am prompted to enter Login ID and password - neither of which I have since I haven't been able to configure anything yet.  I searched online for default credentials, but couldn't find anything nor commonly used credentials I tried worked.

 

Even if Windows 10 isn't fully supported, it seems that the core is working - just not the management console.  What may I do to be able to access the console or configure anything?  Thanks!

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Unzip Files After They Are Uploaded to Serv-U For Linux

September 18, 2015, 1:02 am
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Executable Path in Serv-U KB Article #2160 was invalid in my CentOS, the following is worked:

 

1.If you want to unzip a File after uploaded event on the server or domain level,

   navigate to [Server/Domain Details] > [Events] in the Management Console.

   If you want to create this event on the group or user level, select the appropriate user or group under Users/Groups,

   click [Edit], and then click [Events].

2.Click [Add].

3.Select [File Uploaded] from the [Event Type] list.

4.Provide an event name [autounzip] and an optional description.

5.Under [Event Actions], select [Execute Command] from the [Action] list.

6.In [Executable Path], browse to the file that contains the command you want to execute.

   Serv-U's default PATH=/sbin:/usr/sbin:/bin:/usr/bin

   Serv-U's default dir=/bin

   So, specify it to [/bin/sh]

7.Specify the following Command Line Parameters.

   "$LocalPathName" is full name of Uploaded file,

   autounzip.sh is located on Serv-U path,

   So, specify it to [/usr/local/Serv-U/autounzip.sh $LocalPathName]

8.Specify the number of seconds to wait after starting the executable path in the [Completion Wait Time] field.

   Note: Configuring a value for Completion Wait Time will block Serv-U while it waits.

   So, specify it to 0

9.Click Save.

 

#!/bin/bash

# Program: autounzip.sh

parm1=$1

parm2=${parm1%/*}

parm3=${parm2}/autounzip.log

parm4=${parm1##/*.}

if [ "${parm4}" == "zip" ] || [ "${parm4}" == "ZIP" ]; then

# -o overwrite files without prompting

# -d extract files into exdir

#  ${parm1} uploaded file to be extracted

#  ${parm2} the same path of uploaded file

#  ${parm3} unzip output file

#  ${parm4} filename extension, trigger only .zip

unzip -o ${parm1} -d ${parm2} >  ${parm3}

fi

# exit the script

exit

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Serv-u MFT and gateway licensing

March 24, 2014, 3:33 pm
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We have been using serv-u ftp for years now and have decided to upgrade to the gateway and MFT offering.  I am trying to get my head around the licensing for this product.  I currently own the following

serv-u silver

serv-u gold

serv-u

serv-u mft

serv-u gateway

 

In the past we used the serv-u gold license on our main ftp server.  I use the other serv-u licenses on servers that host multiple websites and give access to these servers to my developers via FTP.  Since I only have a limited number of public IPs i need to install the gateway product on one of the webservers that already has serv-u installed for the developers.  All of these webservers reside in my DMZ.  Now if i need to install the gateway product on this server in my DMZ do i need to setup an internal LAN server that services the request for this gateway product?  Will this utilize one of my other licenses or is this included in the price of the serv-u MFT and gateway since i seem to need to install serv-u MFT on the server where the gateway software wasn installed or do i need to purchase a new license?  Thanks. 

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Serv-U File Sharing expiration date in email subject

September 20, 2015, 4:57 pm
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I just tested the File Sharing functionality of Serv-U 15.1.2.189 and found something odd.

 

The expiration date in the subject line of the email that gets copied to the sender, is gibberish. See example below:

 

...

Serv-U File Sharing Link [expires ‎9‎/‎27‎/‎2015 ‎12‎:‎00‎:‎00‎ ‎AM]

...

 

The email that gets sent to the other party is fine. This happens only to the email that is sent to the person creating the share when they tick the Send me an email copy with the upload link check box.

 

Looks like an encoding issue.

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Serv-U Unable to open the management console locally

September 21, 2015, 3:38 am
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My ftp box is an old windows XP machine with ie 8. I'm in the process of replacing it with a newer box and installing a current version of Serv-U.

 

I cant access the management console locally to check user accounts details and copy ftp settings on the new box.

It looks like a firewall issue, because I get a browser error "Internet Explorer cannot display the webpage" However turning the firewall off does not solve the problem. I have SSL and TLS enabled.

Can someone help?

Thanks

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SolarWinds SFTP Server

October 5, 2015, 6:04 am
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Hi,

I have installed Solarwind SCP Sever version 1.0.4.9 (Free Version) on windows Server 2012 R2 Essentials.

All works fine, but the service "SolarWindsSftpServer.exe" does not start after the reboot of the server,

it is a limitation of the Free Version?

thank you

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How to use SFTP and command line?

October 5, 2015, 9:11 am
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Folks,

       I'd like to figure out how to use secure FTP via command line.  Most instructions I've found online only show basic FTP commands and when I've tried to use SFTP and an app like PUTTY, I don't get anywhere.  Anyone have any ideas or can point me in the right direction?

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FTP client files downloading issue.

October 6, 2015, 11:15 am
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Dear All,

can you someone help me on FTP voyager client configuring. i will explain my problem briefly.

i have configure the SFTP set-up in  my laptop (actions: file synch from remote server), continuously downloading files from FTP site and i have created  scheduler and 9 works enabled. when i received  big file from ftp site it will take lot of time to download the files and it will stuck other files in queue. Can you please help me how I can download the queue files if ftp scheduler stuck with downloading big file.


ftp voyager client .ver: 16.2.0.328

thanks,

Naveen Kumar.B

mail ID: naveenrcr@gmail.com

 

 

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unable to connect to the Serv-U Server from the browser

October 9, 2015, 7:38 am
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Please I just installed the Serv-U MFT server but I have not been able to connect to it through the browser neither can I do an FTP to the server even with the local IP of 127.0.0.1. What do you think could be the problem ? I am a first time user of the application and I want my clients to transfer files to me through the SFTP or HTTPS.

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Remote Console Problem

October 11, 2015, 12:07 pm
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Serv-U FTP Server 15.1.0.480

 

When I click to start the remote console a blank widow opens up.  Are there any suggestions for troubleshooting this problem?  I have tried reinstalling the program and that did not help.

TIA for any suggestions/feedback.

mux

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Send Files Register - My Contact Information Section

October 12, 2015, 2:30 am
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Hello together,

 

is it possible to change a setting that the user can´t edit this informations under the function send files?

 

Thanks

Ben

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Licensing

October 13, 2015, 11:23 am
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According to the pricing list, the license including 1st year maintenance, support and product updates for the MFT product is $2,995.00

 

What is the renewal cost after the initial fee? 

 

Also, is the $995.00 for Gateway a yearly fee?

 

Thanks!

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How do i restore an accidentally deleted user collection?

August 26, 2015, 9:18 am
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meant to delete a user but accidentally deleted the whole group which was called "vendors" and had many users in it. I really need it recovered. How can I undelete and restore it? Serv-U FTP version 12.1.0.8

 

recovery q. thanks for the help

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Where are Serv-U user logins stored? That is, how to copy to another server?

October 13, 2015, 7:40 pm
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It looks like Serv-U stores the user logins amongst the files in the program install folder.  Which files / folder exactly however?

I want to migrate from one server to another, with differing version of Serv-U, so a copy of the entire install folder won't suffice.

 

The next thing I'm going to try is the [Import] button . . . I tried that pointed to various files in an OLD Serv-U version (v6.4.0.4), which clearly stores the users in a different schema, and nothing could be imported.

I do have the user base carried forward to a newer version that has a similar looking folder structure with version 15.

 

Thanks in advance!

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Reset or Recover Local Admin password

October 21, 2015, 11:50 am
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I know we can set a password to Serv-U via "Change Admin Password" function under Limits & Settings > Settings tab.  admin_pwd.png

 

My question is, what happens if the original admin leaves and didn't document the password and the new admin wanted to change it.  Is there a way to recover it or to change it without having the original password?

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Using keys instead of names and passwords for SFTP

October 22, 2015, 6:55 am
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Hello,

 

We have our first FTP client who would like to use keys instead of names and passwords to connect to our server via SFTP.  I know where the settings are (Configuring Serv-U For SFTP Access) but I still have some questions.  One is will this affect any of our current SFTP connections that are NOT using keys?  Once I have Serv-U generate a private key, what do I give the client, exactly?  Will it be a file?  Also, if we have other clients connecting this way in the future, will they all share the same key?

 

Thanks,

Steve

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port number change

October 23, 2015, 11:29 pm
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For windows;

Where can we change the port numbers?

We need a change the sftp port number.

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Bug in Serv-U 15.1.2? - Expired Password Change not working

July 28, 2015, 3:47 am
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Good Morning,

 

Having upgraded 2 Serv-U servers at the weekend to 15.1.2.189, users can no longer change their password when it expires. A server running 15.0.1 is still fine.

 

Scenario -

1.    A user has the checkbox "user must change password at next logon" ticked, making their password expire immediately.

2.    User attempts to login

3.    Enters their current and new passwords

4.    The following error is shown..

 

serv-u1.jpg

 

A closer inspection using Firebug shows a 401 Unauthorized error..

 

serv-u2.jpg

 

Is anyone else experiencing this?

 

Thanks in advance,

 

Chris

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I am unable to submit a support ticket for Serv-U - cannot select version when Serv-U is the product chosen

October 28, 2015, 10:47 am
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It's my hope that someone on Solarwinds' side will read this message. I'm having issues getting our Serv-U Gateway setup configured appropriately, and attempted just now to submit a support ticket. However, I cannot submit anything, as there are no versions available when attempting to do so, which prevents me from submittal.

See image here:

submittal.JPG

It's frustrating enough that I am unable to get the product working, but doubly so that I'm unable to ask for help.

peter.kruty, are you still at the helm of Serv-U? I've seen your name on release docs.

In any event, is this happening to anyone else? Beyond irritating.

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Cookies must be enabled to use Serv-U

October 27, 2015, 9:28 am
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Folks,

  I have two new FTP servers set up recently.  Every time I go to the web application via CName, I get this cookie message in IE11.  I have played with my settings to enable all cookies, still get the message.  I've tested in Chrome, works fine, no message.  I've used the server name, no problems there either and I've tried the IP address in the URL and I don't get the message there.  My thought is there was a problem creating the CName, but nslookups appear to resolve both server and CName attempts.

 

cookie.png

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