Is anyone else experiencing an issue where files randomly go missing from the web client?
The scenario is that one of our internal users sends a Request File Share link to an external user. The external user then uploads a file using the Request File Share link. Our internal user is notified that the file was uploaded (they receive an email with the time, filename, file size, and link to the file). The internal user then clicks on the link and there is no file to be found. They don't see a file in the Request File Share Properties section, or in the Home Page section of their Serv-U account.
This results in the end user contacting our internal IT department for assistance, we confirm they cant see the file. We then go to the Serv-U server and search for the file name, locate the file and deliver it to them securely.
This issue has randomly occured ever since we were on Serv-U 15.0.0.0 and we are now on 15.1.4.5, the issue still exists and has occured more frequently.
I hope no one else is experiencing this issue since its quite disruptive, though if you did please share a solution if you have one.
Thank you,